Customer Satisfaction Guarantee

Our Commitments To You

At MeAndMyShadow.shop, we understand that we are not simply creating custom products; we’re helping you create a treasured keepsake of a cherished family pet. Because of this, our mission is to ensure that every order brings joy to your home.

Goals We Seek To Achieve:

1. Personalized Touch: Each silhouette is created with care and precision based on the photo you provide. Your satisfaction is our top priority, so we will reach out to obtain your approval, or make requested changes.

2. Advocates For You: If any issues arise during the printing process, we’re here to resolve them on your behalf. Our team will address any concerns to ensure your final product meets your expectations.

3. Timely Delivery: We strive to create and deliver your custom product as quickly as possible. However, please bear in mind that as a small family business, especially around peak times like holidays, there may be occasional delays. We appreciate your patience. If at any time you have a need for faster processing, or would like an order update, we'll do what we can to meet those requests.

Other Important Information:

Refunds and Exchanges: Our primary service, and the chief labor activity provided by our team, is the creation of your custom silhouette. Because of this we do not offer full refunds. There will always be a minimum charge of $24.99 for silhouette creation. However, if you are not satisfied with your final product, please contact us within 14 days of receipt. We’ll work with you to offer an exchange or replacement as appropriate.

Quality Assurance: You are part of our quality assurance team! As such we will request your approval before releasing your image for production. From there, each product is carefully inspected before shipment to ensure it meets our quality standards. Our production partners use high-quality materials and advanced printing techniques to bring your custom design to life.

Customer Feedback: Your feedback is invaluable to us. After receiving your order, we may send a brief survey or a request for feedback to gather your thoughts and experiences. Your input helps us improve and ensures we continue to deliver top-notch products and services.

Thank you for choosing MeAndMyShadow.shop. We’re honored to be entrusted with creating your unique keepsake.

Warm regards,

The MeAndMyShadow.shop Team